The provision delivery model is a one-day package of focused, intensive job search support for customers. Delivered by Professional Careers coaches and backed up by both a recruitment company and training company this is the most comprehensive workshop available under the DWP funded Jobsearch Support for Newly Unemployed Professionals framework.

Eligible customers will principally be professional and executive jobseekers - as determined by Jobcentre Plus Advisers - in receipt of JSA with no recent experience of jobsearch and only requiring short, intensive, jobsearch instruction and support. People of similar occupational background under notice of redundancy or yet to claim Jobseekers Allowance and who are engaged through the Rapid Response Service (RRS) will also be able to access this service.

Nationwide support that provides customers with professional and executive occupational backgrounds with the knowledge and skills to enable them to identify and secure relevant jobs using up-to-date jobsearch techniques and to exploit diverse recruitment channels.

MiddletonMurray offer intensive support to update customers on modern jobsearch techniques and recruitment channels.

Delivered on a one-to-one and/or on a group basis. The adoption of a particular approach will be influenced by a range of factors such as: the needs of the individual(s), the volume of clients, the premises, rural/urban location.

Broadly the content will consist of: information and advice on modern job search techniques, (particularly IT based recruitment approaches and Jobcentre Plus self-service channels), taking stock of transferable skills, and matching skills to jobs in the current labour market. From such an approach we expect eligible customers to return quickly to employment.

MiddletonMurray will use our knowledge of customers with a professional background, reflecting that such customers are not a homogenous group, to ensure that each participant receives the individual support needed. The following summarises activities that MiddletonMurray may deliver:

Reception: Induction, demonstrate understanding of customer’s situation, acknowledgement of emotions associated with job loss;

Personal stocktaking: Consideration of customer’s capabilities, establishing of an evidence base to demonstrate suitability for specific jobs, identification of transferable and marketable skills;

Labour market intelligence: Understanding the labour market, exploring how skills and experience can be applied to new jobs and support identification of job goals;

New opportunities/job leads: Where and how to look for jobs with a focus on safe jobsearch and recently developed techniques; signposting further sources of advice and guidance;

Analysing vacancies: To understand employers’ requirements, clarifying terminology which may be sector specific;

Employer selection techniques: Understanding the various selection techniques, (for example assessment centres, information on psychometric testing etc);

Job applications: Drawing on findings from personal stocktaking, equipping customers to make an impact and be effective in multiple formats including advice on: developing electronic CV, making the best use of internet based recruitment channels, using e-mail to send speculative letters, completing electronic application forms, telephone techniques, obtaining and using references from previous employers;

Techniques and Interviews: Researching employers to develop awareness of their business and goals; considering how to present personal experience as evidence of capability; preparing for, practicing, and performing successfully in an interview.

Customers will receive a combination of the above activities depending on their needs. However, this list is not intended to be either exhaustive or prescriptive. The flexibility inherent in the model enables and MiddletonMurray to modify delivery to help participants overcome individual barriers to employment. MiddletonMurray will derive the programme of support by drawing from the above activities and any other available options as appropriate. Delivery will reflect the needs of participants, employers and the labour market.

At the conclusion of the provision MiddletonMurray will ensure that each participant has an agreed personal Action Plan. The Action Plan informs follow-up interviews and subsequent discussions between the customer and the Jobcentre Plus Adviser.

Advisers will use the Action Plan as a basis for developing steps to further help the participant back to work and so it must be of an appropriate quality.

An Action Plan will be SSMART, that is: stretching, specific, measurable, achievable, realistic and time-bound.

The content of the Action Plan will consider inclusion of: key next steps necessary to securing a job; specific job(s) detailed; referrals made during the delivery; application of jobsearch tools that need to be developed or enhanced; any regular activities to be completed; further sources of support.

MiddletonMurray will send a copy of the Action Plan to local Jobcentre Plus at the conclusion of the event.